CPRVAM’s Refund and Rescheduling Policy outlines the terms and conditions for class cancellations, refunds, and rescheduling. These guidelines are designed to keep our clients informed about CPRVAM’s policies and ensure a smooth and transparent process.
1.0 All Sales Final & No Refund Policy
1.1 All course registrations are final and non-refundable.
1.2 Upon registration, each student is assigned an official course seat through the American Heart Association (AHA). This assignment is specific to the registered individual and is non-transferable. Therefore, course fees cannot be refunded, and registration cannot be reused or transferred to another individual for any reason.
1.3 This policy is strictly enforced and non-negotiable.
2.0 Rescheduling Policy
2.1 Standard Rescheduling: A fee of $25 applies for each instance of rescheduling a course.
2.2 Reschedule Insurance: Registrants may purchase “Reschedule Insurance” for a one-time, non-refundable fee of $15 at the time of initial registration. This insurance allows up to two (2) reschedules without incurring the $25 fee.
- All rescheduling requests under this insurance must be made before the scheduled start of the course.
- Any rescheduling beyond the two permitted instances will incur the standard $25 fee.
3.0 Non-Refundable Services and Fees
The following items are final sale and strictly non-refundable:
3.1 Digital and Blended Learning Courses: Includes Self-Guided, Online/Blended Learning courses, HeartCode Complete, HeartCode Skills, and RQI (Resuscitation Quality Improvement) registrations. Access is assigned immediately upon registration and is non-transferable.
3.2 Rescheduled Courses: Once a course registration has been rescheduled, it becomes entirely ineligible for a refund.
3.3 Reschedule Insurance and Fees: The $15 Reschedule Insurance fee and any paid $25 rescheduling fees are non-refundable.
4.0 Attendance and No-Show Policy
A “No-Show” is defined as a registrant who fails to attend their scheduled course or skills session without prior notification.
- Registrants marked as No-Show forfeit all course fees. No refunds or rescheduling options will be granted.
- Online course access is assigned to a specific registrant and email address upon registration and cannot be reused, reassigned, or refunded.
- This policy is non-negotiable.
